http://packetstormsecurity.com/files/130057/osTicket-1.9.4-Cross-Site-Scripting.html
http://www.securityfocus.com/archive/1/534526/100/0/threaded
http://www.securityfocus.com/bid/72276
https://github.com/osTicket/osTicket-1.8/pull/1639
https://github.com/osTicket/osTicket-1.8/releases/tag/v1.9.5
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