Vulnerability CVE-2018-20800
Published: 2019-03-13   Modified: 2019-03-14

Description:
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Type:

CWE-20

 (Improper Input Validation)

CVSS2 => (AV:N/AC:L/Au:S/C:N/I:P/A:P)

CVSS Base Score
Impact Subscore
Exploitability Subscore
5.5/10
4.9/10
8/10
Exploit range
Attack complexity
Authentication
Remote
Low
Single time
Confidentiality impact
Integrity impact
Availability impact
None
Partial
Partial
Affected software
OTRS -> OTRS 

 References:
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
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