Vulnerability CVE-2020-1777


Published: 2020-10-15

Description:
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Type:

CWE-200

(Information Exposure)

CVSS2 => (AV:N/AC:L/Au:N/C:P/I:N/A:N)

CVSS Base Score
Impact Subscore
Exploitability Subscore
5/10
2.9/10
10/10
Exploit range
Attack complexity
Authentication
Remote
Low
No required
Confidentiality impact
Integrity impact
Availability impact
Partial
None
None
Affected software
OTRS -> OTRS 

 References:
https://otrs.com/release-notes/otrs-security-advisory-2020-15/

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