Vulnerability CVE-2021-36097


Published: 2021-10-18

Description:
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Type:

CWE-732

CVSS2 => (AV:N/AC:L/Au:S/C:N/I:P/A:N)

CVSS Base Score
Impact Subscore
Exploitability Subscore
4/10
2.9/10
8/10
Exploit range
Attack complexity
Authentication
Remote
Low
Single time
Confidentiality impact
Integrity impact
Availability impact
None
Partial
None
Affected software
OTRS -> OTRS 

 References:
https://otrs.com/release-notes/otrs-security-advisory-2021-20/

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