Vulnerability CVE-2024-23794


Published: 2024-07-15

Description:
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x

 References:
https://otrs.com/release-notes/otrs-security-advisory-2024-06/

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