Vulnerability CVE-2017-9324

Vulnerability CVE-2017-9324

Published: 2017-06-12

Description:

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

See advisories in our WLB2 database:

	Topic	Author	Date
Med.	OTRS Install Dialog Disclosure	Sebastian	09.06.2017

Type:

CWE-269

(Improper Privilege Management)

CVSS2 => (AV:N/AC:L/Au:S/C:P/I:P/A:P)

CVSS Base Score	Impact Subscore	Exploitability Subscore
6.5/10	6.4/10	8/10

Exploit range	Attack complexity	Authentication
Remote	Low	Single time
Confidentiality impact	Integrity impact	Availability impact
Partial	Partial	Partial

Affected software
OTRS -> OTRS
Debian -> Debian linux

References:

http://www.debian.org/security/2017/dsa-3876

https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html

https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/

Copyright 2024, cxsecurity.com